Did you know that Microsoft removed legacy Dynamics 365 for Outlook?

If you didn’t already know, Microsoft removed the legacy Dynamics 365 for Outlook (known as the Outlook COM add in) back in December 2020 with users no longer able to access it at all. 

So, how will I know if my business was affected by this? 

If you were an existing Outlook COM add-in user, you would have seen the following things happen in your account: 

The Dynamics 365 ribbon was disabled 

The Dynamics 365 org folders showed empty pages 

You couldn’t configure new mailboxes in Outlook COM add-in. If you try to add a Dynamics 365 organisation you will see the below error 

So, what can I do if I still see any of the above visuals or errors? 

If you are still experiencing the above, it is important to note that Microsoft doesn’t now support any businesses using the legacy version, which means you are potentially exposing your business to hacking and cyber threats. Therefore, you will need to make sure that you make the move to the modern Dynamics 365 App for Outlook. If you are unsure how to do this then please get in touch with Advantage who will be able to install it and configure it for your existing Dynamics 365 solution. 

Once complete, you will then be able to enjoy some of the following benefits: 

• The ability to link email messages, meetings as well as appointments. 
• The ability to review information in the context of an email message, meeting or appointment. 
• The ability to sync up contacts and other information so that the Exchange and your app are always updated. 
• The ability to add email templates, knowledge articles and much, much more when you look to produce an email message or are looking to setup a meeting. 

Next Steps? 

If you are a business that is looking to move from the legacy Dynamics 365 for Outlook to the modern Dynamics 365 App for Outlook then please get in touch with our team to discuss how we can help install and configure it for your business. 

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