If you didn’t already know, Microsoft removed the legacy Dynamics 365 for Outlook (known as the Outlook COM add in) back in December 2020 with users no longer able to access it at all.
So, how will I know if my business was affected by this?
If you were an existing Outlook COM add-in user, you would have seen the following things happen in your account:
The Dynamics 365 ribbon was disabled
The Dynamics 365 org folders showed empty pages
You couldn’t configure new mailboxes in Outlook COM add-in. If you try to add a Dynamics 365 organisation you will see the below error
So, what can I do if I still see any of the above visuals or errors?
If you are still experiencing the above, it is important to note that Microsoft doesn’t now support any businesses using the legacy version, which means you are potentially exposing your business to hacking and cyber threats. Therefore, you will need to make sure that you make the move to the modern Dynamics 365 App for Outlook. If you are unsure how to do this then please get in touch with Advantage who will be able to install it and configure it for your existing Dynamics 365 solution.
Once complete, you will then be able to enjoy some of the following benefits:
If you are a business that is looking to move from the legacy Dynamics 365 for Outlook to the modern Dynamics 365 App for Outlook then please get in touch with our team to discuss how we can help install and configure it for your business.
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