Dynamics 365 for Field Service

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Dynamics 365 for Field Service

Respond to customer field calls faster and smarter than ever before, and resolve issues first time round, every time.

Talk to us today and transform the way your field agents work

What is Dynamics 365 for Field Service?

Go further than ever before with Dynamics 365 for Field Service. Experience the benefits that real-time communication and collaboration between your customer service team, dispatch, field agents and customers can bring to your operations. Increase firm time fix rates and make sure your business is delivering an exceptional performance every time an agent responds to a call.

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Benefits

Improve & optimise your scheduling

Automate & optimise your schedules, reallocate your resources quickly & improve first-time fix rates for your existing customers.

Upskill your workforce

Use the Field Service app to provide insights & guidance to your field agents & allow them to process orders by integrating barcode readers into their phones.

Improve efficiency & productivity

Automate troubleshooting, simplify dispatching orders & enable remote fixes to ensure agents are only dispatched when it's absolutely necessary.

Improve customer engagement

Keep customers up-to-date & simplify your communications with them by giving them actionable insights and realistic timelines.

How we help

We start by conducting a comprehensive review of your business and its current processes. Our team of Dynamics 365 experts listen to your issues and help identify the root cause. We formulate a plan, in collaboration with your team, and work to implement and install whatever system you need in order to get the results you want.

Transform the way you work

The technology you use to power your business should be helping you succeed, not getting in your way. If you want to transform the way you work and get the most out of your business, get in touch with Advantage today.