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The Technology Enabled Care Services (TECS) sector is under more pressure than ever - managing complex work orders, navigating NHS legacy system integrations, meeting tightening regulatory standards, and doing it all while keeping vulnerable people safe.
EdgeRedi™ is Advantage's AI accelerator for TECS and telecare providers, co-developed in partnership with Red Alert Telecare - one of the UK's leading TECS specialists with over 20 years of sector experience.
Built on Microsoft Dynamics 365, EdgeRedi™ isn't a generic technology overlay. It was designed from the ground up by people who understand how telecare operations actually work - and proven by a business that relies on it every day.
EdgeRedi™ didn't start as a technology product looking for a sector. It started as a real operational challenge.
Red Alert Telecare - an award-winning, ISO9001 and TEC Quality accredited TECS provider working with local authorities and commercial care organisations across the UK — needed a system capable of managing the full complexity of their operations: referrals, assessments, equipment installation, work order management, stock control, job scheduling and compliance tracking, all in one connected platform.
Working in close partnership, Advantage and Red Alert co-developed REDi on Microsoft Dynamics 365 - a bespoke TECS management system that Red Alert now relies on to run their entire service operation. The result impressed the sector so much that Red Alert now offers REDi as a resellable solution to other TECS providers. EdgeRedi™ is Advantage's delivery and implementation framework for bringing that same proven solution to your organisation.
EdgeRedi™ brings together Microsoft's most powerful tools, configured specifically for TECS and telecare workflows.
Key technologies include:
EdgeRedi™ manages the full TECS service lifecycle — from first contact to equipment decommissioning — in a single connected system.
Referral & Assessment Management
Work Order & Job Scheduling
Stock, Equipment & Inventory
Compliance & Reporting
Most technology solutions for the telecare sector are built by software vendors who understand technology but not TECS. EdgeRedi™ is different because it was co-developed with an organisation that lives and breathes telecare every day.
Red Alert Telecare brought over two decades of operational expertise to the development process. The workflows, the triage logic, the scheduling rules, the compliance frameworks — all of it was shaped by real experience of what TECS providers actually need. The result is a solution that doesn't need to be heavily customised to feel relevant. It already works the way your teams think.
And because EdgeRedi™ is built on Microsoft Dynamics 365, it sits on an enterprise-grade, scalable platform that integrates with the systems local authorities, NHS bodies and commercial partners already use — dramatically reducing the friction of implementation.
Service Delivery & Client Experience With automated referral handling, intelligent scheduling and real-time job visibility, EdgeRedi™ helps your team respond faster and more consistently — reducing delays, improving SLA performance and giving clients and commissioners confidence in your service.
Benefits include:
Operations, Compliance & Finance With Dynamics 365 Field Service, Business Central and Power BI working together, EdgeRedi™ gives operational leaders a single, connected view of everything — from stock levels and workforce capacity to financial performance and compliance status.
This enables:
EdgeRedi™ provides the proven foundation. Your implementation is shaped around how your organisation works.
We configure EdgeRedi™ to match:
Whether you're a standalone TECS provider, a local authority delivering services in-house, or a commercial care organisation scaling your technology-enabled services, EdgeRedi™ can be configured to fit.
EdgeRedi™ is built for organisations operating in the TECS and telecare sector, including:
If you're managing work orders, equipment, referrals and compliance across a field-based care operation — EdgeRedi™ was built for you.
Our funded technology workshop for telecare organisations gives you a hands-on, personalised look at how EdgeRedi™ could work in your environment. You'll explore how it could streamline your referral management, improve field operations and give your leadership team the visibility they need.
Advantage is the Microsoft Solutions Partner that built REDi alongside Red Alert Telecare. We don't just know the technology — we know the sector, the operational challenges and what a successful TECS implementation looks like in practice.
We bring that same combination of Microsoft expertise and sector knowledge to every EdgeRedi™ engagement — working with your team to configure, implement and continuously improve the solution as your organisation evolves.
Ready to explore how EdgeRedi™ can transform the way your TECS operation works?
Common questions about EdgeRedi™ — Advantage's AI accelerator for TECS and telecare providers, co-developed with Red Alert Telecare and built on Microsoft Dynamics 365. How it manages work orders, integrations, and operations across the telecare sector.
EdgeRedi™ is Advantage's AI accelerator for Technology Enabled Care Services (TECS) and telecare providers. Built on Microsoft Dynamics 365, it was co-developed with Red Alert Telecare — one of the UK's leading TECS specialists with over 20 years of sector experience — and proven in live telecare operations before being made available to other providers.
EdgeRedi™ is not a generic technology overlay. It was designed by people who understand how telecare operations actually work: managing complex work orders, coordinating field engineers, navigating NHS and local authority system integrations, tracking equipment across service users, and meeting the regulatory and reporting standards of the sector. The result is a system that fits telecare workflows from day one rather than requiring extensive customisation to reach that point.
EdgeRedi™ was co-developed by Advantage in partnership with Red Alert Telecare, a UK TECS provider with over 20 years of operational experience delivering telecare and telehealth services. This matters because the system was not designed theoretically — it was built to solve the real operational problems that Red Alert faced and then refined through live deployment in their own organisation.
The co-development history means that EdgeRedi™ reflects genuine sector knowledge: the complexity of NHS legacy integrations, the demands of local authority contract management, the workflows of field engineer dispatch, and the reporting requirements of commissioners. No other Microsoft Dynamics solution for the TECS sector has this depth of domain-specific development heritage.
TECS providers typically face a set of operational challenges that generic CRM or ERP software handles poorly:
EdgeRedi™ addresses all of these within a single Microsoft Dynamics 365 platform.
Work order management is at the heart of EdgeRedi™. Through Dynamics 365 Customer Engagement and the Power Platform, it provides end-to-end management of service requests from initial logging through scheduling, engineer dispatch, on-site completion, and sign-off. Engineers can access job details, service user information, and equipment records on mobile devices in the field — and record outcomes in real time without returning to the office.
Power BI dashboards give operations managers visibility of open work orders, SLA performance, engineer utilisation, and first-time fix rates. Automated workflows trigger escalations when SLAs are at risk and notify service users and families of appointment times and outcomes.
Integration with NHS legacy systems and local authority commissioning platforms is one of the most technically complex aspects of TECS operations — and one of the areas where EdgeRedi™'s co-development heritage with Red Alert Telecare provides the most value. The integration patterns and connectors built into EdgeRedi™ reflect real experience connecting Dynamics 365 to the kinds of systems TECS providers actually encounter in NHS and local authority contracts.
Advantage's integration team designs the specific connections required for each implementation, drawing on the EdgeRedi™ foundation. The Power Platform provides the flexible integration layer for both standard APIs and the less-structured data exchange formats common in NHS legacy environments.
Yes — maintaining accurate records of service users, their installed equipment, and the service history of each device is a core function of EdgeRedi™. Each service user record holds contact details, next-of-kin and emergency contact information, equipment installed, installation and maintenance history, risk assessments, and communication logs.
Equipment and asset management tracks the lifecycle of each device: installation, periodic testing, maintenance visits, fault history, and decommissioning. This gives providers the audit trail required for both regulatory compliance and commissioner reporting — and the operational visibility needed to manage planned maintenance programmes proactively.
EdgeRedi™ is configured to produce the activity, outcomes, and quality data that NHS and local authority commissioners typically require. Power BI dashboards and automated reporting workflows can generate commissioner reports on schedule — covering service volumes, response times, outcomes achieved, and equipment performance — reducing the manual effort involved in contract compliance reporting.
Contract terms, SLA thresholds, and reporting schedules can be configured within the system, with automated alerts when performance metrics approach contract boundaries. For providers managing multiple commissioner contracts simultaneously, EdgeRedi™ provides the visibility to track compliance across all contracts in one place.
Yes — the accelerator approach means EdgeRedi™ is accessible to TECS providers of different sizes. A smaller provider can implement the modules most relevant to their immediate operational needs and expand the system as their organisation grows or their contracts require additional capability.
The co-development heritage with Red Alert Telecare means the system has been tested in a live operational environment — which reduces implementation risk regardless of organisation size. Advantage advises on the right starting scope during initial scoping conversations to ensure the implementation is proportionate.
The EdgeRedi™ platform has evolved alongside Microsoft's AI capabilities. The current version — sometimes referenced as EdgeRedi™ powered by AI — incorporates Microsoft Copilot capabilities within Dynamics 365, enabling natural language interactions with operational data, automated summarisation of service records and case notes, and AI-assisted workflow automation. This represents the ongoing development of the platform as Microsoft's AI tools have matured.
Advantage will advise on current AI capabilities and the roadmap for further AI feature integration during the implementation scoping process.
The best starting point is a conversation with the Advantage team. We will take time to understand your current systems, operational structure, contract environment, and integration requirements — and explain how EdgeRedi™ can address your specific challenges.
Get in touch via our contact page, call us on 020 3004 4600, or email hello@advantage.co.uk.
Enhance your telecare operations and better collaborate with staff using a business management solution with automated workflows, compliance tracking, and audit trails, all integrated into Microsoft technology.
Expand the services you offer by connecting Dynamics 365, Microsoft 365, and Power BI, enabling more personalised and comprehensive care for your customers.
Effectively manage administrative tasks and reduce manual processes to free up time. Enhance efficiency by using AI and Microsoft Copilot to help you better serve your customers.
Gain key operational insights using powerful reporting tools and custom dashboards, enhancing your ability to provide top-quality care and maintain transparency with customers and their families.
The technology you use should help you move faster, not hold you back. At Advantage, we help SMEs unlock the full power of Microsoft - from cloud and security to AI and automation. Whether you're modernising systems or exploring Copilot, we'll help you transform the way you work. Let's build something smarter. Together.
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