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The Technology Enabled Care Services (TECS) sector is under more pressure than ever - managing complex work orders, navigating NHS legacy system integrations, meeting tightening regulatory standards, and doing it all while keeping vulnerable people safe.
EdgeRedi™ is Advantage's AI accelerator for TECS and telecare providers, co-developed in partnership with Red Alert Telecare - one of the UK's leading TECS specialists with over 20 years of sector experience.
Built on Microsoft Dynamics 365, EdgeRedi™ isn't a generic technology overlay. It was designed from the ground up by people who understand how telecare operations actually work - and proven by a business that relies on it every day.
EdgeRedi™ didn't start as a technology product looking for a sector. It started as a real operational challenge.
Red Alert Telecare - an award-winning, ISO9001 and TEC Quality accredited TECS provider working with local authorities and commercial care organisations across the UK — needed a system capable of managing the full complexity of their operations: referrals, assessments, equipment installation, work order management, stock control, job scheduling and compliance tracking, all in one connected platform.
Working in close partnership, Advantage and Red Alert co-developed REDi on Microsoft Dynamics 365 - a bespoke TECS management system that Red Alert now relies on to run their entire service operation. The result impressed the sector so much that Red Alert now offers REDi as a resellable solution to other TECS providers. EdgeRedi™ is Advantage's delivery and implementation framework for bringing that same proven solution to your organisation.
EdgeRedi™ brings together Microsoft's most powerful tools, configured specifically for TECS and telecare workflows.
Key technologies include:
EdgeRedi™ manages the full TECS service lifecycle — from first contact to equipment decommissioning — in a single connected system.
Referral & Assessment Management
Work Order & Job Scheduling
Stock, Equipment & Inventory
Compliance & Reporting
Most technology solutions for the telecare sector are built by software vendors who understand technology but not TECS. EdgeRedi™ is different because it was co-developed with an organisation that lives and breathes telecare every day.
Red Alert Telecare brought over two decades of operational expertise to the development process. The workflows, the triage logic, the scheduling rules, the compliance frameworks — all of it was shaped by real experience of what TECS providers actually need. The result is a solution that doesn't need to be heavily customised to feel relevant. It already works the way your teams think.
And because EdgeRedi™ is built on Microsoft Dynamics 365, it sits on an enterprise-grade, scalable platform that integrates with the systems local authorities, NHS bodies and commercial partners already use — dramatically reducing the friction of implementation.
Service Delivery & Client Experience With automated referral handling, intelligent scheduling and real-time job visibility, EdgeRedi™ helps your team respond faster and more consistently — reducing delays, improving SLA performance and giving clients and commissioners confidence in your service.
Benefits include:
Operations, Compliance & Finance With Dynamics 365 Field Service, Business Central and Power BI working together, EdgeRedi™ gives operational leaders a single, connected view of everything — from stock levels and workforce capacity to financial performance and compliance status.
This enables:
EdgeRedi™ provides the proven foundation. Your implementation is shaped around how your organisation works.
We configure EdgeRedi™ to match:
Whether you're a standalone TECS provider, a local authority delivering services in-house, or a commercial care organisation scaling your technology-enabled services, EdgeRedi™ can be configured to fit.
EdgeRedi™ is built for organisations operating in the TECS and telecare sector, including:
If you're managing work orders, equipment, referrals and compliance across a field-based care operation — EdgeRedi™ was built for you.
Our funded technology workshop for telecare organisations gives you a hands-on, personalised look at how EdgeRedi™ could work in your environment. You'll explore how it could streamline your referral management, improve field operations and give your leadership team the visibility they need.
Advantage is the Microsoft Solutions Partner that built REDi alongside Red Alert Telecare. We don't just know the technology — we know the sector, the operational challenges and what a successful TECS implementation looks like in practice.
We bring that same combination of Microsoft expertise and sector knowledge to every EdgeRedi™ engagement — working with your team to configure, implement and continuously improve the solution as your organisation evolves.
Ready to explore how EdgeRedi™ can transform the way your TECS operation works?
Enhance your telecare operations and better collaborate with staff using a business management solution with automated workflows, compliance tracking, and audit trails, all integrated into Microsoft technology.
Expand the services you offer by connecting Dynamics 365, Microsoft 365, and Power BI, enabling more personalised and comprehensive care for your customers.
Effectively manage administrative tasks and reduce manual processes to free up time. Enhance efficiency by using AI and Microsoft Copilot to help you better serve your customers.
Gain key operational insights using powerful reporting tools and custom dashboards, enhancing your ability to provide top-quality care and maintain transparency with customers and their families.
The technology you use should help you move faster, not hold you back. At Advantage, we help SMEs unlock the full power of Microsoft - from cloud and security to AI and automation. Whether you're modernising systems or exploring Copilot, we'll help you transform the way you work. Let's build something smarter. Together.
Contact Us Today 020 3004 4600
