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Travel and tour operators juggle high enquiry volumes, complex itineraries, multiple suppliers and currencies, and tight margins, often across systems that don't talk to each other.
EdgeVoyage™ is a set of interconnected Microsoft solutions covering customers and enquiries, bookings and suppliers, finance, collaboration, AI and reporting. Rather than fitting your business to a fixed system, we design, connect and adapt the system around your business.
We start from proven travel sector workflows, so you don't pay to reinvent the basics. Then we shape every part around your products, customers, pricing and processes. No two EdgeVoyage™ businesses run the same system, because no two travel businesses work the same way.
EdgeVoyage™ brings together the Microsoft solutions travel businesses need and connects them, so information flows from one to the next. Each one is adapted to your business.
Key technologies include:
Travel businesses often struggle with disconnected systems, manual processes, high enquiry volumes and limited visibility across customers, bookings and suppliers.
EdgeVoyage™ replaces that with connected solutions built around the whole enquiry-to-booking-to-travel lifecycle, and around how your business operates. Starting from proven travel workflows means faster value and lower cost than a project built from scratch, while every part is still shaped to your business model.
With EdgeVoyage™, travel teams benefit from:
Customer Experience
Connected customer data and AI help your team deliver smarter, more personal and more responsive service.
Benefits include:
Operations & Finance
With Dynamics 365 Business Central at the centre, EdgeVoyage™ connects your operational and financial workflows to improve accuracy and reduce manual effort.
This enables:
EdgeVoyage™ doesn't force you into a rigid system. Our travel sector experience and proven starting point speed up your project. The result is a system built for your business.
We shape EdgeVoyage™ around:
You get a solution that is faster to deliver than one built from scratch, closely fitted to your business, and able to evolve as you grow.
As a Microsoft Solutions Partner with experience in the travel sector, Advantage brings technology expertise, industry knowledge and ongoing support.
We don't hand you a product and walk away. We take the time to understand your business, design and connect EdgeVoyage™ around how you work, and support you through adoption and beyond.
Ready to explore what EdgeVoyage™ could look like for your business?
A great technology solution still needs a compelling business case to get approved. Advantage CaseReady™ helps you build a board-ready justification - with financial modelling, risk analysis, and strategic alignment - so your decision-makers have everything they need to say yes.
Delivered in partnership with Shark Finesse, the UK's leading Business Case Engagement Platform, CaseReady™ is designed for senior leaders and project sponsors who need to secure internal approval for a Microsoft Dynamics 365, Business Central, Power Platform, or Copilot investment.
Converting enquiries, retaining customers, managing suppliers and keeping a clear view of margin: the commercial pressures on travel and tour operators are constant. EdgeVoyage™ Insights brings together practical guides and commercial thinking to help travel business owners and operations leads build a more efficient, more profitable business.
1. Discovery We get to know your business: your products, customers, suppliers, systems and goals.
2. Design around your business We map how each solution should work for you and how they will connect, including your booking platforms, then agree scope, priorities and timeline.
3. Connect and configure We build and adapt each solution, connect them to each other and your existing travel technology, and migrate your data.
4. Adopt and evolve We support your team through go-live and adoption, then keep developing your system around seasons, new products and growth.
Common questions about EdgeVoyage™, Advantage's connected Microsoft solutions for travel and tour operators: what it is, how it's tailored to your business, and how it supports bookings, customers, suppliers and financial reporting.
EdgeVoyage™ is a set of interconnected Microsoft solutions that Advantage designs and adapts for each travel and tour operator. It brings together Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft 365 and Copilot, Power BI and Power Platform, connected so they work as one system.
Rather than starting from a blank page, we begin with proven workflows for how travel businesses operate. These cover customer relationships and bookings, suppliers and itineraries, multi-currency finance, commission tracking, marketing and business intelligence. We then shape each part around your size, product mix and growth goals.
No. EdgeVoyage™ is not a packaged product with fixed features. It is a set of connected Microsoft solutions that we adapt to each travel business. Two operators using EdgeVoyage™ won't have the same system, because their products, customers, suppliers and pricing are different.
What they share is a starting point based on travel sector best practice and Advantage's experience. This keeps projects faster and more cost-effective than building from scratch, without compromising on fit.
EdgeVoyage™ connects five Microsoft solutions, each adapted to your business:
These are integrated and configured as one connected system, not installed as separate tools. Not every business needs every solution from day one, and we help you decide where to start.
Through Dynamics 365 Customer Engagement, EdgeVoyage™ gives your team a full view of every customer, including booking history, travel preferences, communications and lifetime value. Your team can reference past trips when making recommendations, automate anniversary and inspiration communications, and identify your most valuable customers.
Automated workflows handle post-trip follow-ups, review requests and next-trip nurture sequences, designed around your own customer journey. Microsoft Copilot helps draft personalised proposals and itineraries quickly, so consultants can focus on selling rather than admin.
Yes. Through Dynamics 365 Business Central, EdgeVoyage™ supports invoicing, receipts, supplier payments and reporting in multiple currencies. It manages exchange rates, tracks realised and unrealised FX gains and losses, and consolidates reporting in your base currency.
For operators working with international hotels, ground handlers, airlines and activity providers, Business Central provides a structured payables process with invoice matching, payment scheduling and supplier balances across currencies. Power BI shows the profitability of each product, programme or destination in real time.
Tour profitability is one of the most complex parts of running a travel business. Through Dynamics 365 Business Central, EdgeVoyage™ supports structured tour costing: building component costs, such as accommodation, transport, guides and activities, against selling prices to calculate margin at booking and actual margin at settlement. We set this up around how you build and price your products.
Power BI dashboards show margin by product, destination, departure date and sales channel. Commercial managers can see which tours are most profitable, where pricing needs adjusting and which suppliers offer the best value. Automated alerts can flag bookings where costs are running above plan.
Dynamics 365 Customer Engagement supports targeted, segmented marketing based on travel history, interests, destination preferences and booking behaviour. With Microsoft 365 and Copilot, marketing emails and campaign content can be drafted and personalised at scale.
Enquiry workflows make sure every lead, from the website, phone or a campaign, is captured, qualified and followed up promptly. Power BI connects marketing activity to bookings and revenue, showing which channels and campaigns bring in the most valuable business.
EdgeVoyage™ uses the Microsoft Power Platform as a flexible integration layer for connecting to booking platforms, GDS systems, channel managers and other travel technology. The integrations needed vary widely between travel businesses, so we scope and design them for each one.
We review your existing technology during Discovery and design the right connections. Where standard connectors exist, they can be deployed quickly. Where a bespoke integration is needed, the Power Platform provides the framework to build and maintain it.
Yes. Because we start from proven travel workflows rather than a blank page, smaller operators get enterprise-quality Microsoft technology without the cost of a fully bespoke project. An independent operator can start with what matters most, typically customer relationships, enquiry tracking and finance, and add more as the business grows.
We'll advise on the right starting point in our first conversations.
Microsoft Copilot, built into Dynamics 365 and Microsoft 365, offers several practical benefits for travel operators:
Start with a conversation. We'll learn about your current systems, challenges and commercial goals, then show you what EdgeVoyage™ could look like for your business, with a clear view of scope, timeline and investment.
Get in touch via our contact page, call 020 3004 4600 or email hello@advantage.co.uk.
Bring customer, booking and financial data together in one connected platform. EdgeVoyage eliminates silos so teams can collaborate more effectively.
Use Microsoft Copilot to generate emails, itineraries and recommendations in seconds. Give customers quick, accurate and impressive responses every time.
From enquiry handling to finance workflows, automate routine tasks and remove unnecessary admin. Free your team to focus on customer service and business growth.
Use real‑time dashboards and reporting to track performance, monitor profitability and identify opportunities. Gain clarity and control across your entire operation.
The technology you use should help you move faster, not hold you back. At Advantage, we help SMEs unlock the full power of Microsoft - from cloud and security to AI and automation. Whether you're modernising systems or exploring Copilot, we'll help you transform the way you work. Let's build something smarter. Together.
Contact Us Today 020 3004 4600
