EdgeCare™ - The AI Accelerator for Care Homes

EdgeCare™ is Advantage's AI accelerator designed specifically for care home providers. Built on the Microsoft technology stack — Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft 365 and Copilot, Power BI, and Power Platform — it provides a structured, pre-configured foundation shaped around how care home businesses actually operate.

Rather than adapting generic software to care home workflows, EdgeCare™ delivers a system configured for the specific operational, financial, and regulatory demands of care provision: resident and family relationship management, occupancy and enquiry tracking, care home finance and billing, staff management, compliance reporting, and operational dashboards. It is fully configurable to your organisation's size and processes.

EdgeCare™ integrates and configures five Microsoft technologies for care home operations:

• Dynamics 365 Business Central — care home finance, billing, purchasing, and multi-site financial management in a single cloud ERP system.
• Dynamics 365 Customer Engagement — resident and family relationship management, enquiry and admissions tracking, and communication workflows.
• Microsoft 365 and Copilot — staff collaboration, AI-assisted document drafting, and communication management.
• Power BI — operational dashboards covering occupancy, revenue, staff performance, and compliance KPIs.
• Power Platform — workflow automation, forms, and process extensions as your organisation's needs evolve.

Through Dynamics 365 Customer Engagement, EdgeCare™ gives your team a structured, trackable process for handling every prospective resident enquiry from first contact through to admission. Each enquiry is logged with full contact history, follow-up tasks, and communication records — ensuring nothing falls through the gaps and every family receives a consistent, professional response.

Automated workflows trigger follow-up reminders, send information packs, and notify the right team members at each stage of the admissions process. Occupancy dashboards in Power BI give managers real-time visibility of beds available, enquiries in progress, and conversion rates — supporting more proactive occupancy management.

Yes — managing the complexity of multiple funding streams is one of the core challenges EdgeCare™ addresses. Through Dynamics 365 Business Central, it supports billing across private, local authority, NHS, and Continuing Healthcare (CHC) funding arrangements, with the ability to track funding status per resident and automate billing workflows appropriate to each funding type.

Rate changes, top-up fees, and funding reviews can be managed within the system, with Power BI dashboards providing clear visibility of revenue by funding source, outstanding invoices, and financial performance by home or across a multi-site portfolio.

EdgeCare™ is configured with the reporting and audit trail requirements of CQC-regulated care environments in mind. Power BI dashboards surface the operational KPIs that regulators focus on — staffing ratios, incident tracking, complaint volumes and resolution times, and quality assurance metrics — giving management the visibility needed to demonstrate compliance proactively rather than reactively.

Document management through Microsoft 365 and SharePoint ensures policies, care plans, staff training records, and audit documents are stored, version-controlled, and accessible — supporting inspection readiness at any time. Automated workflows can prompt review cycles and flag overdue documentation.

Yes — EdgeCare™ is designed to support both single-site operators and multi-site care groups. Dynamics 365 Business Central supports multi-entity financial structures, allowing each home to be managed as a separate legal entity or cost centre while consolidating reporting at group level. Power BI provides both site-level and group-level dashboards, so regional managers and directors can see performance across the portfolio alongside the detail for each individual home.

For care groups looking to standardise processes, systems, and reporting across multiple sites, EdgeCare™ provides the consistent platform and data model that makes group-level management and benchmarking possible.

Through Microsoft 365, Teams, and the Power Platform, EdgeCare™ improves communication and coordination across care home teams — particularly important in environments where staff work across shifts and may not be office-based. Training record management, document acknowledgement workflows, and staff communication tools are integrated within the Microsoft environment your team already uses.

Power BI dashboards can surface staffing metrics including hours worked, agency usage, and training compliance — giving managers the data they need to manage workforce costs and regulatory staffing requirements. Advantage designs the staff management components of EdgeCare™ to fit your existing HR and rota systems.

Yes — EdgeCare™ is structured as an accelerator, meaning the pre-configured templates and best-practice foundation make it accessible to smaller operators who would not typically be able to justify the cost of a fully bespoke enterprise system. A smaller single-site operator can implement the modules most relevant to their immediate needs — typically resident relationship management, occupancy tracking, and finance — and expand the system as the business grows.

Advantage advises on the right starting scope during initial conversations, ensuring the implementation is proportionate to your organisation's size and budget.

Advantage's data migration service can bring across resident records, contact details, historical financial data, and other structured data from your existing systems as part of the EdgeCare™ implementation. The scope of data migration is confirmed during the Discovery phase and depends on the format and quality of your existing data.

For care homes moving from paper-based or spreadsheet processes, the migration scope is typically lighter — focusing on current resident and financial data rather than deep historical records. Advantage provides guidance on what to migrate, what to archive, and how to structure the cutover to minimise disruption to operations.

The best starting point is a conversation with the Advantage team. We will take time to understand your current systems, operational challenges, and growth plans — and explain specifically how EdgeCare™ can address them within your budget and timeline.

Get in touch via our contact page, call us on 020 3004 4600, or email hello@advantage.co.uk.