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Running a care home means balancing exceptional resident care with the demands of compliance, staffing, reporting and financial management — often with limited resources and under significant regulatory scrutiny. EdgeCare™ is Advantage's AI accelerator built specifically for care homes. Powered by the Microsoft technology stack, it brings your operations, communications and data together in one connected platform, giving you more control, better visibility and the time to focus on what matters most — the people in your care. Every care home is different. EdgeCare™ is built around yours.

Built on the Microsoft Technology Stack

EdgeCare™ brings together the Microsoft tools care homes need, integrated and configured specifically for the sector.

Key technologies include:

  • Dynamics 365 Business Central - Manage your home's finances, procurement, budgeting and operational workflows in one connected system.
  • Dynamics 365 Customer Engagement - Manage enquiries, resident onboarding, family communications and occupancy pipelines with full visibility.
  • Dynamics 365 Field Service - Schedule and manage maintenance, equipment servicing and on-site tasks efficiently.
  • Microsoft 365 & Copilot - Enable your team to collaborate, communicate and use AI to reduce admin, generate documents and surface insights.
  • Power BI - Create real-time dashboards for occupancy, staffing, compliance and financial performance.
  • Power Platform - Build custom workflows and automations — from care plan reviews to CQC reporting — without custom development.

Why EdgeCare™ Is Built for Care Homes

Care homes operate in one of the most complex and regulated environments in any sector. CQC compliance, safeguarding requirements, staffing pressures and rising resident expectations all demand systems that are reliable, joined-up and easy to use. Yet many homes still rely on disconnected spreadsheets, paper-based processes and separate systems that don't communicate with each other.

EdgeCare™ solves this by providing a structured, Microsoft-powered accelerator designed specifically for care home operations — from resident enquiry management and occupancy tracking through to CQC compliance workflows, financial reporting and staff coordination.

With EdgeCare™, your home benefits from:

  • A unified view of every resident — history, care notes, communications and financials
  • Automated workflows for compliance, reviews and reporting
  • Improved family communication and transparency
  • Real-time visibility of occupancy, staffing and financial performance
  • AI-assisted documentation and correspondence using Microsoft Copilot
  • Secure, cloud-based access for your team from any location or device
  • Audit-ready records and CQC-aligned processes

How EdgeCare™ Transforms Your Care Home

EdgeCare™ gives your team a single, joined-up view of every resident — from initial enquiry through to long-term care. With Dynamics 365 and Microsoft Copilot, your team can communicate more effectively with families, respond faster to enquiries and maintain consistent, professional standards of engagement.

Benefits include:

  • Faster enquiry handling and occupancy conversion
  • Structured resident onboarding and care plan management
  • Automated family communications and updates
  • AI-assisted documentation to reduce admin time
  • More consistent, professional interactions across your team

Operations, Compliance & Finance

With Dynamics 365 Business Central and Power Platform at the core, EdgeCare™ connects your operational and financial workflows — replacing the manual processes that cost time and introduce compliance risk.

This enables:

  • Streamlined staff scheduling and resource management
  • Real-time financial reporting and budget management
  • CQC-aligned compliance workflows and audit trails
  • Automated maintenance and facilities management via Field Service
  • Confident, data-driven decisions for home managers and leadership

Configured Around Your Care Home

The strength of EdgeCare™ is that it provides the foundation without locking you into a rigid system. Every care home has different residents, different staffing models and different reporting requirements. We configure EdgeCare™ around the way your home works.

We tailor EdgeCare™ to match:

  • Your resident admission and care planning processes
  • Your staffing and rostering workflows
  • Your CQC reporting and compliance requirements
  • Your financial structure and fee management processes
  • Your family communication preferences
  • Your existing systems and data

This gives you a solution that's fast to implement, built for your specific environment, and designed to grow with you — whether you operate a single home or multiple sites.

Unlock Your Care Home's Full Potential - Free Workshop

Our funded technology workshop for care homes is a tailored, hands-on experience designed to show you exactly how EdgeCare™ could work in your environment. You'll explore how to automate routine tasks, improve CQC compliance processes, and give your team better tools — with no commitment required.

Book your free care home technology workshop

Why Implement EdgeCare™ with Advantage?

As a Microsoft Solutions Partner with experience across the care sector, Advantage brings both the technical expertise and the sector knowledge to deliver a solution that genuinely fits. Our consultants take time to understand your home, your residents and your team before configuring anything.

We implement EdgeCare™ to help you build a more efficient, compliant and people-centred operation — and we're with you through implementation, adoption and ongoing improvement.

Start your journey with EdgeCare™

Work Smarter. Care Better. Stay Ahead.

Ready to explore how EdgeCare™ can transform the way your care home operates?

Contact our team today

Access Resident Data Anytime, Anywhere

Enhance your care home operations and better collaborate with staff using a business management solution with automated workflows, compliance tracking, and audit trails, all integrated into Microsoft technology.

Deliver More Value to Residents

Expand the services you offer by connecting Dynamics 365, Microsoft 365, and Power BI, enabling more personalised and comprehensive care for your residents.

Streamline Administrative Workflows

Effectively manage administrative tasks and reduce manual processes to free up time. Enhance efficiency by using AI and Microsoft Copilot to help you better serve your residents.

Improve Visibility for Your Operations

Gain key operational insights using powerful reporting tools and custom dashboards, enhancing your ability to provide top-quality care and maintain transparency with residents' families.

Work Smarter. Grow Faster. Stay Ahead.

The technology you use should help you move faster, not hold you back. At Advantage, we help SMEs unlock the full power of Microsoft - from cloud and security to AI and automation. Whether you're modernising systems or exploring Copilot, we'll help you transform the way you work. Let's build something smarter. Together.

Contact Us Today 020 3004 4600
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