EdgeField™: Connected Microsoft Solutions for Field Service Businesses

EdgeField™ is a set of interconnected Microsoft solutions that Advantage designs and adapts for each field service business. It centres on Dynamics 365 Field Service and Business Central, connected to Dynamics 365 Customer Engagement, Microsoft 365 and Copilot, Power BI and Power Platform so they work as one system.

Rather than starting from a blank page, we begin with proven workflows for how field service businesses operate. These cover scheduling and dispatch, work orders, assets, service contracts and SLAs, job costing, stock and invoicing. We then shape each part around your service lines, contracts, engineers and processes.

No. EdgeField™ is not a packaged product with fixed features. It is a set of connected Microsoft solutions that we adapt to each business. Two businesses using EdgeField™ won't have the same system, because their service lines, contracts, SLAs and ways of working are different.

What they share is a starting point based on field service best practice and Advantage's sector experience. This keeps projects faster and more cost-effective than building from scratch, without compromising on fit.

Dynamics 365 Field Service on its own is a powerful but general platform that needs to be designed and configured from scratch. EdgeField™ connects it to Business Central, Customer Engagement, Microsoft 365, Power BI and Power Platform, so scheduling, field work, contracts, stock and finance work as one system.

We start from proven field service workflows rather than a blank page, then adapt every part to your business. You get a connected system that fits how you work, delivered faster than a fully bespoke project.

EdgeField™ connects six Microsoft solutions, each adapted to your business:

• Dynamics 365 Field Service: work orders, AI-assisted scheduling, dispatch and asset tracking.
• Dynamics 365 Business Central: finance, job costing, stock, procurement and invoicing.
• Dynamics 365 Customer Engagement: customer accounts, service contracts and renewals.
• Microsoft 365 and Copilot: collaboration and AI-assisted admin and correspondence.
• Power BI: dashboards for SLA performance, engineer utilisation and financial KPIs.
• Power Platform: workflow automation and integrations that connect everything together.

These are integrated and configured as one connected system, not installed as separate tools. Not every business needs every solution from day one, and we help you decide where to start.

Through Dynamics 365 Field Service, Copilot recommends the right engineer for each job based on availability, travel time, skills and SLA windows. Dispatchers can accept a recommendation, adjust it, or automate scheduling for routine work.

We set up scheduling rules around your own territories, skills, priorities and contract commitments, so the system reflects how your dispatch team actually works.

Yes. Service contracts and SLAs are linked to customers and assets, so the right terms apply automatically when a job is raised. Escalation alerts warn your team before an SLA is at risk.

We configure contract types, SLA tiers and renewal processes around your own commercial model, and Power BI shows SLA performance across customers, contracts and teams.

Completed work orders flow straight into job costing and invoicing in Dynamics 365 Business Central, removing re-keying and billing delays. Stock levels update as engineers use parts, so costs and inventory stay accurate.

Power BI then shows job, contract and customer profitability in real time, giving leadership a clear view of where the business makes and loses money.

Engineers use a mobile app to see their jobs, customer and asset history, even when working offline. They can capture photos, complete checklists, log parts and collect customer signatures on site, with everything syncing automatically when they reconnect.

We tailor checklists, forms and job steps to your service lines and compliance requirements, so engineers record exactly what your business needs.

Yes. Business Central supports multi-site finance, Field Service supports territory-based scheduling, and Power BI provides dashboards at team, depot and business level.

EdgeField™ can scale from a single team to multiple regional divisions, with the structure designed around how your business is organised.

Advantage has migrated businesses from a range of job management platforms, including Commusoft, JobLogic, SimPRO, BigChange and Jobber, as well as from spreadsheets.

The scope of migration is confirmed during Discovery and depends on the format and quality of your current data. We'll guide you on what to migrate, what to archive and how to plan the switchover with minimal disruption to service.

Yes. EdgeField™ is designed for UK SMEs, typically with between 5 and 200 field engineers. Because we start from proven field service workflows rather than a blank page, smaller businesses get enterprise-quality Microsoft technology without the cost of a fully bespoke project.

You can start with what matters most, such as scheduling, work orders and invoicing, and add more as the business grows. We'll advise on the right starting point in our first conversations.

Start with a conversation. We'll learn about your current systems, challenges and goals, then show you what EdgeField™ could look like for your business, with a clear view of scope, timeline and investment.

Get in touch via our contact page, call 020 3004 4600 or email hello@advantage.co.uk.