Dynamics 365 for Customer Services

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Dynamics 365 for Customer Service

Provide world-class customer service and earn customers for life.

Talk to us today and transform your customer service strategy

What is Dynamics 365 for Customer Service?

Control the way your customers experience your brand and make sure your services go 'beyond the product.' By bringing together case management, knowledge management, social customer services, assisted-service and self-service functionality, Dynamics 365 for Customer Service gives you the tools you need to make your brand unforgettable.

Exclusive Licensing Offer with Advantage

Sign up for a Dynamics 365 Customer Service CRM system with Advantage to get up to 30% off the licensing for the first 6 months (subject to an annual agreement).

Benefits

Build customer loyalty

Give your customer services team all the resources and information they need to make each interaction with customers meaningful and a worthwhile activity.

Be where your customers are

With your customers' data readily available, it doesn't matter if they call, email or live chat, you'll always have the tools you need to give an exceptional & personalised service.

Help your customer help themselves

Knowledge support portals allow you to set up self-service functions for your customers so you can deal with problems instantly & free up customer services to deal with other issues.

Adapt to changing needs

Anticipate & react quickly and more effectively to customer, business & market demands through the use of a customer service application with built-in business intelligence.

Quick Start Dynamics 365 / CRM

Our Quick Start Dynamics 365 / CRM solution provides you with fast and affordable access to a basic Dynamics 365 CRM or an upgrade on your existing CRM. We can get your business up and running in less than a week!

Find out more

How we help

We start by conducting a comprehensive review of your business and its current processes. Our team of Dynamics 365 experts listen to your issues and help identify the root cause. We formulate a plan, in collaboration with your team, and work to implement and install whatever system you need in order to get the results you want.

Work Smarter. Grow Faster. Stay Ahead.

The technology you use should help you move faster, not hold you back. At Advantage, we help SMEs unlock the full power of Microsoft - from cloud and security to AI and automation. Whether you're modernising systems or exploring Copilot, we'll help you transform the way you work. Let's build something smarter. Together.