Having trouble with your IT support? Here are some of the reasons that current IT providers are giving businesses a headache!

As we all know when it comes to business, we are always on the lookout for better providers to allow us to increase our revenues and our overall business. 

Therefore, it doesn’t come as a surprise that IT support and technology solutions are some of the places that we find many local businesses are looking for to help streamline their processes and improve their systems. 

By improving the above aspects of your business, it can help you to not only reduce costs but also allow you to make sure that your systems are running as smoothly as possible. 

In our latest blog article, we will take you through some of the reasons why businesses choose to move their IT support over to Advantage 

1) Slow response times 

Has your business ever encountered a problem on your desktop or mobile that needs to be fixed as a matter of urgency – calling the IT support team for help doesn’t help and you end up having to ‘log a ticket’ by email. 

You are waiting hours to hear back from them and have to keep on chasing it up to see if it's being addressed or still at the bottom of the pile in terms of priorities. 

Does this sound familiar to you? 

This is one of the main reasons that many businesses choose to move their IT support over to Advantage and this comes as no surprise. 

Here at Advantage, we will provide you with a fast, efficient service with a quick turnaround time to help you resolve any problems you may be having – the best IT providers do the basics and this is definitely top of the list in our business. 

2) Major Disaster 

Having significant security breaches, long periods of downtime or losing business critical data are all classified as major disasters when it comes to IT. We always get contacted after the event has happened – with many businesses angry with the current disaster recovery arrangements being received from their current IT provider. 

There’s nothing in place to be able to handle these situations and with the growing threats of ransomware, we always end up picking up new business as a result of these types of incidents. 

3) Not being suitable for the business 

Sometimes it's just the case where your business simply gets too big for the current IT supplier. To put this into context in the form of an example, we had a previous client who was happy with their current provider. However, they were unable to take the business towards improving their current processes for the digital age. 

After the COVID-19 pandemic hit, our client was wanting to have a digital sign-in system in place for their reception. This wasn’t well received by their incumbent IT provider but luckily they found Advantage who are working with them to help improve their business processes for the digital age. 

Next Steps? 

If your business has experienced any of the above scenarios or you can relate to them, then please contact one of our IT experts today to discuss your specific requirements. 

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