Dynamics 365 vs Salesforce

To keep your business growing and competing you need a Customer Relationship Management (CRM) system for your customer engagement, marketing and sales generation.

But which one to choose? 

Is Dynamics 365 right for you?

Dynamics 365 - A comparison with Salesforce

In an increasingly crowded market which CRM do you choose? We've put together a Dynamics 365 vs Salesforce comparison table to help you think about your business requirements and to aid your decision making:

   

Latest Version

Dynamics 365

Latest Version

Versions progressively updated

Versions

Business Edition and Enterprise Edition

Versions

Lightning Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited

Licensing

Monthly subscription fee is paid for each user

Licensing

Monthly subscription fee is paid for each user

Price Range

£3.77-£158.36 per user, per month

Price Range

£20-£240 per user, per month

Mobile Compatible

Android, iOS and Windows Phone

Mobile Compatible

Android, iOS and Windows Phone

Size of Company

SMEs, Enterprise (1-1000+)

Size of Company

SMEs, Enterprise (1-1000+)

User Range

Unlimited

User Range

Varies depending on what package is chosen

Client Base

40,000 companies

Client Base 

100,000+ companies

Multi Site

Yes

Multi Site

Yes

Multi National

45 Languages, Available in 130 Countries

Multi National

18 Languages

Analytics

Power BI included and embedded insight and analytics through customisable charts and dashboards. Embedded Excel capability.

Analytics

Analytics provided by Wave Analytics for a monthly subscription fee

Training

Online 'Get Started' content and 'Self Help Resources' are included in the subscription fee.

Structured Dynamics 365 training sessions are also available for an additional fee

Training

A 'Getting Started' online catalogue is included in subscription fee. Extra training for a fee.

Available on Cloud?

Yes

Available on Cloud?

Yes

Add Ons

1200+ Applications built by a network of trusted partners

Add Ons

2,600+ Applications available in the Salesforce AppExchange

Flexibility

Dynamics 365 is an ideal choice for small and midsize businesses looking for a low cost but highly functional solution that integrates applications you already use and know.

Flexibility

Salesforce is an ideal option for organisations that have a large budget at your disposal. Salesforce can be tailored for specific business needs using an array of customisable add ons.

Maturity

Dynamics CRM 1.0 launched in 2003 with the latest release Dynamics 365 launched in 2016

Maturity

Salesforce launched in 1999, with the backing of various executives from technology company Oracle.

SLA (Service Level Agreement)

99.9%

SLA (Service Level Agreement)

SaaS SLA is only provided if the customer requests and negotiates it with Salesforce directly

Life Cycle & Support

Microsoft typically updates CRM every 2 months. 

Life Cycle & Support

Salesforce release updates as and when required. Major updates are documented on the Salesforce release notes page.

 Architecture

.NET, JavaScript

 Architecture

APEX, Visualforce, AJAX, HTML

Database

MS SQL Server

Database

Oracle, SQL

SaaS Platform

Microsoft Azure

SaaS Platform

Oracle Linux, Oracle Exadata, Oracle Database and the Java platform

Office Suite

Office 365

Office Suite

No

 

Ombre stripe in Advantage Branded Colours

Decided on your CRM?

For more information on Dynamics 365 and RapidStart CRM which can be ready in just 30 days, please get in touch with us today.

Call us on 0203 740 4594