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Latest Version
Dynamics 365
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Latest Version
Versions progressively updated
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Versions
Business Edition and Enterprise Edition
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Versions
Lightning Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited
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Licensing
Monthly subscription fee is paid for each user
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Licensing
Monthly subscription fee is paid for each user
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Price Range
£3.77-£158.36 per user, per month
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Price Range
£20-£240 per user, per month
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Mobile Compatible
Android, iOS and Windows Phone
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Mobile Compatible
Android, iOS and Windows Phone
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Size of Company
SMEs, Enterprise (1-1000+)
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Size of Company
SMEs, Enterprise (1-1000+)
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User Range
Unlimited
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User Range
Varies depending on what package is chosen
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Client Base
40,000 companies
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Client Base
100,000+ companies
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Multi Site
Yes
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Multi Site
Yes
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Multi National
45 Languages, Available in 130 Countries
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Multi National
18 Languages
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Analytics
Power BI included and embedded insight and analytics through customisable charts and dashboards. Embedded Excel capability.
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Analytics
Analytics provided by Wave Analytics for a monthly subscription fee
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Training
Online 'Get Started' content and 'Self Help Resources' are included in the subscription fee.
Structured Dynamics 365 training sessions are also available for an additional fee
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Training
A 'Getting Started' online catalogue is included in subscription fee. Extra training for a fee.
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Available on Cloud?
Yes
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Available on Cloud?
Yes
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Add Ons
1200+ Applications built by a network of trusted partners
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Add Ons
2,600+ Applications available in the Salesforce AppExchange
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Flexibility
Dynamics 365 is an ideal choice for small and midsize businesses looking for a low cost but highly functional solution that integrates applications you already use and know.
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Flexibility
Salesforce is an ideal option for organisations that have a large budget at your disposal. Salesforce can be tailored for specific business needs using an array of customisable add ons.
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Maturity
Dynamics CRM 1.0 launched in 2003 with the latest release Dynamics 365 launched in 2016
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Maturity
Salesforce launched in 1999, with the backing of various executives from technology company Oracle.
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SLA (Service Level Agreement)
99.9%
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SLA (Service Level Agreement)
SaaS SLA is only provided if the customer requests and negotiates it with Salesforce directly
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Life Cycle & Support
Microsoft typically updates CRM every 2 months.
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Life Cycle & Support
Salesforce release updates as and when required. Major updates are documented on the Salesforce release notes page.
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Architecture
.NET, JavaScript
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Architecture
APEX, Visualforce, AJAX, HTML
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Database
MS SQL Server
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Database
Oracle, SQL
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SaaS Platform
Microsoft Azure
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SaaS Platform
Oracle Linux, Oracle Exadata, Oracle Database and the Java platform
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Office Suite
Office 365
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Office Suite
No
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