What is Dynamics 365 for Customer Service?
Control the way your customers experience your brand and make sure your services go 'beyond the product.' By bringing together case management, knowledge management, social customer services, assisted-service and self-service functionality, Dynamics 365 for Customer Service gives you the tools you need to make your brand unforgettable.
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Build customer loyalty
Give your customer services team all the resources and information they need to make each interaction with customers meaningful and a worthwhile activity.
Be where your customers are
With your customers' data readily available, it doesn't matter if they call, email or live chat, you'll always have the tools you need to give an exceptional & personalised service.
Help your customer help themselves
Knowledge support portals allow you to set up self-service functions for your customers so you can deal with problems instantly & free up customer services to deal with other issues.
Adapt to changing needs
Anticipate & react quickly and more effectively to customer, business & market demands through the use of a customer service application with built-in business intelligence.
How we help
We start by conducting a comprehensive review of your business and its current processes. Our team of Dynamics 365 experts listen to your issues and help identify the root cause. We formulate a plan, in collaboration with your team, and work to implement and install whatever system you need in order to get the results you want.
Improve the way you provide customer service and build customer loyalty
Ensure that your business is there for your customers at the right place and at the right time to provide them with a world class customer experience. Get in touch with our Dynamics 365 experts today.
Call us on 0203 740 4594