We are delighted to share that Red Alert Telecare Ltd was named as a finalist in the Service Transformation Award at the ITEC Awards 2026, the UK's most prestigious recognition programme for the Technology Enabled Care sector, organised by TSA, the voice of TEC.
At the heart of that nomination is REDi: the operational management platform co-developed by Red Alert and Advantage, and now available to the wider TECS sector through our EdgeRedi™ AI accelerator.
About the ITEC Awards
The ITEC Awards are held annually at TSA's flagship International Technology Enabled Care Conference, the largest gathering of commissioners, providers and innovators in the UK TECS sector. The awards exist to celebrate the positive impact technology enabled care services have on the lives of millions of people across the UK, and being shortlisted reflects genuine quality and innovation.
The judging panel faced a demanding task this year. The volume and quality of submissions was high, and the shortlist reflects only the strongest entries across each category. Being named among the finalists in the Service Transformation Award is a meaningful achievement in that context.
The 2026 Gala Dinner, where winners were announced, took place on the evening of 16 March at the ICC in Birmingham, in front of an audience drawn from across the UK's health, housing and care sectors.
The Story Behind REDi
Red Alert Telecare is one of the UK's leading TECS specialists, with over two decades of experience delivering telecare and telehealth services to local authorities and commercial care organisations across the UK. What made this nomination particularly significant is what it reflects about the technology underpinning Red Alert's operations.
REDi did not start life as a software product. It started as a genuine operational problem. Red Alert needed a system capable of managing the full complexity of their service: referrals, assessments, work orders, field engineer scheduling, equipment tracking, compliance and commissioner reporting, all in one connected platform. No off-the-shelf solution came close to meeting that need.
Working in close partnership, Advantage and Red Alert co-developed REDi on Microsoft Dynamics 365. The result is a system shaped by more than 20 years of real telecare operations, not a generic technology overlay. Red Alert now runs their entire service on it, and the sector took notice.
From Co-Development to EdgeRedi™
The Service Transformation Award nomination reflects what becomes possible when technology is built with the sector rather than simply sold to it. REDi brought together Microsoft Dynamics 365 Field Service, Business Central, Customer Engagement, Power BI and the Power Platform into a single connected solution, shaped by the triage logic, scheduling rules, compliance frameworks and NHS integration patterns that matter most in live TECS operations.
EdgeRedi™ is how Advantage makes that same proven foundation available to other telecare providers. Whether you are an independent TECS provider, a local authority delivering services in-house, a housing association or a care organisation expanding into technology-enabled services, EdgeRedi™ can be configured around your referral sources, engineer structure, commissioner reporting requirements and existing system integrations.
Proud to Be Part of It
Being named as a finalist at the ITEC Awards is something we are proud to have contributed to. It is a recognition that the work Red Alert and Advantage have done together, years of real-world co-development, iteration and operational refinement, has produced something the sector genuinely values.
If you are a TECS provider exploring how to replace legacy systems, consolidate fragmented operations, or prepare for the demands of the digital switchover, we would welcome the conversation.
Explore EdgeRedi™ or call us on 020 3004 4600.
