Copilot Studio is Microsoft's low-code platform for building custom AI agents and chatbots. It allows businesses to create conversational AI agents for specific tasks, such as answering employee HR questions or handling common customer service queries, and deploy them across Microsoft Teams, websites and other channels.
How Copilot Studio works
Copilot Studio agents are built around topics, which define how the agent responds to specific questions or triggers, and can use generative AI to handle a wider range of natural language input beyond pre-scripted topics. Agents can be connected to Power Automate flows, Dataverse and external systems including Business Central, allowing them to retrieve live data or trigger actions rather than only answering with static text.
How UK businesses use Copilot Studio
- An HR team builds a Copilot Studio agent that answers common employee questions about holiday entitlement and expense policy, reducing routine queries to the HR inbox.
- A customer service team deploys a website chatbot built in Copilot Studio to handle frequently asked order status and returns questions, escalating complex queries to a human agent.
- An IT helpdesk uses a Copilot Studio agent in Microsoft Teams to triage common support requests and log tickets automatically, connected to the helpdesk system through Power Automate.
- A sales team builds an internal agent that answers product and pricing questions by querying Dataverse and Business Central data directly within a conversation.
How Advantage builds Copilot Studio agents
Advantage designs and builds Copilot Studio agents for specific business use cases, connecting them to Business Central, Dynamics 365 and other systems where relevant. We focus on practical, well-scoped agents that genuinely reduce workload rather than chatbots that create more frustration than they solve.
Frequently asked questions
What is the difference between Copilot Studio and Microsoft 365 Copilot?
Microsoft 365 Copilot is the pre-built AI assistant embedded in Word, Excel, Outlook and Teams. Copilot Studio is a separate tool for building your own custom AI agents and chatbots built for specific business processes, which can then be deployed into Teams, a website or other channels.
Do I need to know how to code to use Copilot Studio?
No. Copilot Studio is designed as a low-code tool, allowing business users to build conversational agents through a visual interface, define topics and configure actions without writing code. More advanced scenarios involving custom logic or external system integration benefit from technical input.
Can a Copilot Studio agent access data from Business Central?
Yes. Copilot Studio agents can be connected to Business Central and other systems through Power Automate flows or custom connectors, allowing the agent to retrieve or update information as part of a conversation.
