Dynamics 365 Sales & Customer Service (CRM)

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Grow Revenue and Deliver Better Customer Experiences

CRM that connects sales, service and customer insight in one place.

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Who This Is For

Sales teams lacking pipeline visibility
Businesses with fragmented customer data
Customer service teams working from inboxes
Organisations focused on growth and retention

Challenges We Solve

Leads falling through the cracks
No consistent sales process
Poor customer service tracking
Limited customer insight

What CRM Delivers

Full customer lifecycle visibility
Structured sales and service processes
Automated follow-ups
AI-assisted productivity
Connected data across teams

Key Capabilities

Leads, opportunities & forecasting
Pipeline management
Email & Teams integration
Customer Service
Case & ticket management
SLAs & queues
Customer history
Insight
Sales dashboards
Customer analytics
AI recommendations

Outcomes

Higher win rates
Better customer experience
Increased retention

👉 Book a CRM Strategy Call

Transform the way you work

The technology you use to power your business should be helping you succeed, not getting in your way. If you want to transform the way you work and get the most out of your business, get in touch with Advantage today.