The travel industry is facing rapid change. Customer expectations are higher than ever, enquiry volumes are increasing, and the pressure to deliver seamless, personalised, efficient service continues to grow. At the same time, many travel organisations are still running on disconnected systems, manual workflows and outdated processes that slow teams down.
EdgeVoyage™ was created to solve this problem.
Designed specifically for travel and tour operators, EdgeVoyage™ is an AI‑enabled accelerator built on the Microsoft ecosystem. It provides a modern, connected, scalable foundation that helps travel businesses transform faster, enhance customer experience and streamline operations - without the cost or complexity of traditional system replacements.
What Is EdgeVoyage™?
EdgeVoyage™ is a pre‑configured, travel‑focused accelerator that brings together the best of Microsoft technology, including:
- Dynamics 365 Customer Engagement
- Dynamics 365 Business Central
- Microsoft 365 & Teams
- Power Platform
- Microsoft Copilot
Instead of starting from scratch, travel organisations get a ready‑made blueprint built around industry best practices, proven data structures and AI‑ready processes.
It’s not an off‑the‑shelf system or rigid template.
It’s a flexible foundation that can be tailored to match each organisation’s unique workflows, product structures and customer journeys.
Why Travel Needs an Accelerator
Travel businesses face several common challenges:
- Multiple disconnected systems
- Manual data entry between teams
- Slow enquiry handling
- Limited visibility of bookings, customers and suppliers
- Inconsistent processes across departments
- Difficulty adopting AI due to scattered data
EdgeVoyage™ addresses all of these by providing connected technology, consistent workflows and AI‑powered improvements from day one.
How EdgeVoyage™ Drives Digital Transformation
1. Transforms Customer Engagement
With Dynamics 365 Customer Engagement and Copilot, travel teams can:
- Manage enquiries in one place
- Respond faster with AI‑drafted emails
- Personalise recommendations based on customer history
- Build automated customer journeys
- Improve conversion through intelligent follow‑ups
Customers receive timely, accurate and consistent communication — every time.
2. Streamlines Operations & Finance
Built on Business Central, EdgeVoyage™ supports:
- Bookings and reservations
- Costing and pricing
- Supplier and product management
- Itinerary creation
- Financial posting, invoicing and reporting
- Real‑time profitability analysis
Operations teams get one connected view of the business, reducing duplication and improving accuracy.
3. Connects Teams and Removes Silos
With Microsoft 365 and Teams integrated across the solution:
- Departments share information instantly
- Conversations stay linked to customers and bookings
- Documents and itineraries stay version‑controlled
- Remote and office staff work seamlessly together
The entire organisation becomes aligned and connected.
4. Automates Manual Tasks
Using Power Platform and built‑in AI capabilities, EdgeVoyage™ eliminates repetitive admin:
- Data re-entry
- Supplier update tracking
- Task routing
- Internal notifications
- Itinerary documentation
- Reporting summaries
Teams focus more on service, less on admin.
5. Makes the Business AI‑Ready
Because data, systems and processes are unified, EdgeVoyage™ unlocks AI across the whole organisation:
- AI‑powered enquiry responses
- Automated documentation
- Predictive analytics
- Forecasting and anomaly detection
- Operational insights
- Real‑time recommendations
AI becomes part of everyday workflows, not a standalone add‑on.
Why EdgeVoyage™ Works Better Than Traditional Projects
- Faster implementation
A pre‑built structure means less time designing from scratch. - Lower cost
You’re not reinventing every component - the core is already built. - Travel‑specific
Designed for tour operators, agencies and travel workflows. - Flexible and configurable
Tailored to your processes, not the other way around. - Built on Microsoft technology
Secure, scalable and future‑proof - with the power of Copilot built in.
A Platform That Grows With You
EdgeVoyage™ is designed to evolve.
As AI advances, customer expectations shift and your business grows, the solution can be enhanced with:
- Additional automations
- New integrations
- Advanced reporting
- AI-driven enhancements
- Workflow extensions
- Power Apps for bespoke processes
It becomes your long‑term digital foundation - not just a project.
The Bottom Line
Digital transformation doesn’t have to be slow, complex or expensive. With EdgeVoyage™, travel and tour operators get a proven, modern, AI‑enabled platform that delivers immediate value and long-term scalability.
It helps your teams work smarter.
It helps your customers receive better service.
And it brings your organisation into a connected, efficient, AI‑ready future.
