For business management solutions email us or call 020 3004 4600
If you're already running Dynamics 365 CRM, the quality of your ongoing support determines how well the system performs and how productive your team stays. Slow response times, inconsistent helpdesk cover and no proactive monitoring all quietly cost your business.
Advantage Business Systems provides ongoing Dynamics 365 CRM support to UK businesses, with a named consultant who knows your system, a clear SLA and proactive monitoring built in. We're not a generic helpdesk: we're a certified Microsoft Solutions Partner who understands Dynamics 365 in depth. Book a free CRM support review to discuss the right level of cover for your business.
You get a named CRM support consultant who knows your Dynamics 365 setup, so you're never explaining your system from scratch every time you call.
We guarantee response times through a clear support SLA, so you always know when to expect a fix and can plan around it.
We proactively monitor your Dynamics 365 environment and flag issues before they affect your team, rather than waiting for problems to be reported.
Support includes regular CRM health checks and optimisation reviews, so your system keeps pace with how your business works.
Ongoing user training is included in your support, so your team gets more from Dynamics 365 over time and new starters get up to speed quickly.
As your business grows, your CRM support scales with it. We handle configuration changes, new users and process updates as part of the relationship.
We start with a free review of your current Dynamics 365 setup, pain points and support needs to agree the right level of cover for your business.
We document your CRM environment, customisations and key processes so our support team understands your setup before they pick up the first ticket.
Your team gets a named CRM support consultant, a clear escalation path and agreed response times set out in your support SLA from day one.
We monitor your Dynamics 365 environment on an ongoing basis, catching performance issues, errors and risks before they become problems for your team.
Regular health checks and optimisation reviews keep your CRM running well, with recommendations for improvements aligned to how your business is evolving.
We handle user queries, configuration changes, new starters and ongoing training as part of your support, so your CRM keeps working as your team grows.
Good CRM support requires more than a helpdesk ticket system. It requires specialists who understand Dynamics 365 at a configuration level, know your specific setup and treat your system as if it were their own.
Advantage Business Systems is a Microsoft Solutions Partner, accredited across Business Applications, and Cyber Essentials certified. Our support team has deep Dynamics 365 CRM expertise across sales, marketing and customer service functions, and we support businesses across the UK on an ongoing basis. When you call, you speak to someone who already knows your system.
It may be the right time to talk to us if you are:
We needed a Dynamics partner. Advantage stood out with clear communication and a simple, fixed package that made everything straightforward.
The partnership with Advantage has been transformative, helping us use Dynamics 365 fully and demonstrate clear, measurable impact for fundraising.
Our initial conversation with Advantage was exceptional. They understood our needs and gave us confidence as a long-term partner for implementation and support.
We’re delighted with the CRM integration Advantage delivered, on time and within budget, with excellent communication and responsiveness throughout. Highly recommended.
Already on Dynamics 365 CRM and want better support? Book a free, no-obligation review. We'll assess your current setup and discuss the right level of cover.
