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If you're already running Business Central, the quality of your support partner determines how much value you get from it day-to-day. Slow responses, unresolved tickets and a partner who disappeared after go-live are the most common reasons BC users look for a new support arrangement, and switching is far simpler than most businesses expect.
Advantage Business Systems provides ongoing Dynamics 365 Business Central support to UK SMEs as a certified Microsoft Solutions Partner. Our UK-based support team combines a responsive helpdesk with proactive monitoring, managed updates, system optimisation and ongoing user training, all under a guaranteed SLA, with a named consultant who knows your system. Book a free support consultation to see how your current arrangement compares.
Every support request is covered by a guaranteed SLA, with response times agreed upfront, so when something goes wrong, you know exactly how quickly we'll be on it.
You'll have a named BC support consultant who knows your system, your configuration and your business, no call centres, no explaining your setup from scratch each time.
We monitor your Business Central environment proactively, catching issues, update conflicts and performance problems before they disrupt your team's work.
Microsoft releases two major BC updates a year. We test, manage and apply them for you, so your system stays current without breaking your customisations.
Support includes regular system health checks and optimisation reviews, identifying unused features, slow processes and opportunities to get more from BC.
Ongoing user training is included, so new starters get up to speed quickly and your existing team keeps building confidence as your use of BC develops.
We start with a free support consultation — reviewing your BC environment, current pain points and support history, so we understand your system before we take it on.
You receive a clear support agreement covering SLA response times, what's included, escalation routes and costs — so there's no ambiguity about what you're getting.
Our UK-based helpdesk logs, tracks and resolves your BC issues against guaranteed response times — with a named consultant who knows your system handling your requests.
We monitor your environment and manage Microsoft's twice-yearly release waves, testing updates against your configuration before they reach your live system.
Regular health checks and optimisation reviews keep BC running at peak performance, and identify improvements, automations and features worth switching on.
As your business grows, we develop your solution with you, new functionality, integrations, reporting and training, so BC keeps pace with how you work.
Ongoing support is where most BC partnerships are truly tested. You need a team that responds quickly when issues arise, manages Microsoft's update cycle without drama, and keeps improving your system rather than just keeping it running.
Advantage Business Systems is a Microsoft Solutions Partner, accredited across Business Applications, and Cyber Essentials certified, so your data and environment are handled securely in every support engagement. Our UK-based team supports Business Central customers across manufacturing, distribution, professional services and not-for-profit, many of whom moved to us from another partner, because responsive, proactive support is what keeps BC delivering value long after go-live.
It is the right time to review your support arrangement if you are:
• Running Business Central without a formal support agreement in place
• Waiting too long for responses from your current BC partner
• Logging the same recurring issues without a permanent fix
• Worried about Microsoft's twice-yearly updates breaking your system
• Relying on one internal person to keep BC running
• Coming up to renewal with your current Microsoft partner
• Live on BC but feeling you're not using its full capability
• Needing training for new starters or under-confident users
• Wanting proactive monitoring and health checks, not just break-fix
• Ready to book a free consultation and compare your current support
We needed a Dynamics partner. Advantage stood out with clear communication and a simple, fixed package that made everything straightforward.
The partnership with Advantage has been transformative, helping us use Dynamics 365 fully and demonstrate clear, measurable impact for fundraising.
Our initial conversation with Advantage was exceptional. They understood our needs and gave us confidence as a long-term partner for implementation and support.
We’re delighted with the CRM integration Advantage delivered, on time and within budget, with excellent communication and responsiveness throughout. Highly recommended.
Not getting the support your Business Central system deserves? Book a free, no-obligation consultation. We'll review your setup and show you what better support looks like.
