Services - Managed IT Services - AdvantageONE
The fully comprehensive Managed Service offering AdvantageONE proactively anticipates and addresses issues before they become disruptive to the business. This dramatically reduces the chance of recurrence and the adverse impact of change to the IT system. In addition, it helps customers to continually improve the effectiveness and efficiency of the network and its users.
Support and management is provided by professionally qualified staff, with a superior level of expertise, both onsite and remotely from Advantage’s state-of-the-art Managed Service Centre (MSC). The MSC utilises best of-breed products and tools to give Advantage staff full visibility into a client’s IT infrastructure so that incidents and problems can be proactively managed.
The AdvantageONE package delivers full IT support, which spans installation and configuration issues in addition to the support and maintenance of hardware, software and applications. Furthermore, comprehensive security audits and analyses ensure that customers’ IT systems are resilient and fully protected from threats or abuse. Regular reports contribute to the continual improvement of the system’s performance and reliability, and enhanced organisational learning. Overall, AdvantageONE gives customers the reassurance of an efficient IT infrastructure, serviced by the best tools and expertise, whilst controlling and minimising the overall cost of IT to the business.
AdvantageONE offers customers a wide range of benefits for both the IT department and the business as a whole, which include:
- Increased visibility of change – IT changes can be communicated to the business and its service support staff, ensuring smooth transitions with minimal disruption
- Full documentation of procedures, expected costs and contractual agreements contributing to better expenditure planning and organisational learning
- Improved risk assessment and reduced adverse impact of change, leading to better business planning and performance
- Improved user and customer satisfaction
