Services - Managed IT Services - AdvantageCHOICE
Advantage recognises that not all companies need a fully comprehensive Managed Services offering. Hence, AdvantageCHOICE offers a responsive service that provides essential helpdesk and support on a day-to-day basis. With a range of quality services, Advantage responds to customers’ incidents and problems rapidly and efficiently. The continual tracking and documentation of issues through regular reporting contributes to better problem management – an essential part of increasing the ability of the customer’s IT infrastructure to support its business.
Change and configuration issues, such as the installation of new users or the modification of existing ones are managed, alongside the provision of standard security services, to ensure that systems and software are installed and configured correctly and securely. Customers benefit directly from an IT infrastructure that is secure and resilient, with downtime kept to a minimum.
Advantage’s helpdesk is based at its state-of-the-art Managed Service Centre (MSC), manned by a team of professionally qualified staff with expertise in a wide range of technologies and applications. The team has access to best-of-breed products and tools to identify and address issues as they arise.
The AdvantageCHOICE package offers customers a wide range of benefits for both the IT department and the business as a whole.
Benefits include:
- The timely resolution of incidents to minimise their impact on the business and therefore improve overall effectiveness
- Higher quality IT services and increased productivity of users through less disruption
- Enhanced visibility and communication of IT changes to both business and service-support staff. This gives the client better control of the business, which can additionally aid long term planning
- Rapid and tangible improvements in IT service quality and reliability, with permanent solutions to ensure that performance is maintained
