Services - Support
We keep your business applications running smoothly with timely, professional support.
Investment in a team of support consultants, qualified in application, network and desktop support and the latest technology benchmarks means Advantage provides a timely, reliable service to ensure its customers’ business success.
Advantage’s help desk enables clients to select services that match their requirements for telephone and online support.
A standard support agreement includes unlimited access to phone support, free-of-charge software upgrades and access to an online technical database. Customers are also provided with extended service to cover:
- Annual Business Systems Review
- Complimentary SQL support services
- Remote dial-in service for speedier resolutions to enquiries
- On-line support call logging facility
- Weekly status reports
- Customer education programme
- Customer Source knowledge base
Learn more about Advantage’s flexible and tiered approach to support
