Products - Microsoft Dynamics CRM
Microsoft Dynamics CRM allows firms to develop long-term relationships with customers. Use CRM to build a first class business by helping to manage and track all customer-facing activities.
Built on the Microsoft .NET framework, Microsoft Dynamics CRM is easy to learn and use, integrates with other business critical applications and delivers a fast return on investment.
The product’s integrated Sales and Customer Service modules are available in both Standard and Professional editions and provide the following features:
Sales
- Lead, opportunity and sales process management
- Microsoft Outlook integration
- Workflow
- Order and territory management
- Competitor tracking
- Correspondence and mail merge
- Reporting tools for accurate forecasting and measurement of business activity
- Integration with Microsoft financial management products - Dynamics GP and Dynamics NAV
Customer Service
- A complete view of customer history
- Case, contract and email management
- Service requests
- Queuing
- Routing and workflow
- A searchable knowledgebase
- Product catalogue
- Reports to identify common support issues, customer needs and measure service performance
- Integration with Microsoft financial management products - Dynamics GP and Dynamics NAV
Fully accredited in the supply, implementation and support of Microsoft Dynamics CRM, Advantage is well placed to assist companies in the rollout of Dynamics CRM and to gain a rapid return on investment.
